East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EOE/VEVRAA

We are seeking a detail-oriented and proactive Salesforce Analyst/Admin to join our dynamic team.

As a primary point of contact for Salesforce user support, you will resolve day-to-day user issues,

answer questions, and provide timely assistance to ensure smooth operation of the platform across the organization.

In this role, you will be responsible for the continuous administration and optimization of our Salesforce platform, ensuring that it meets the evolving needs of our organization. You will serve as a key liaison between various departments, including sales, marketing, and support, working to streamline processes and enhance user experience within the Salesforce platform. With your analytical mindset and technical skills, you will analyze workflows, create reports, and collaborate with cross-functional teams to drive data-driven decisions.

The ideal candidate will possess a understanding of Salesforce's capabilities, demonstrate excellent problem-solving skills, and have a passion for improving business processes. In addition to managing user access and security settings, you will be expected to develop training materials and conduct user training sessions, fostering a culture of empowerment around Salesforce usage.

If you thrive in a fast-paced environment and are excited by the prospect of driving success through technology, we encourage you to apply for this role and become an integral part of our team! This is a hybrid role, offering a flexible blend of remote and in-office work to support work-life balance and collaboration

• Manage and maintain the Salesforce environment, including user accounts, roles, and permissions.
• Create and modify custom objects, workflows, and reports to align with business needs.
• Conduct regular system audits and data clean-up to ensure data integrity and accuracy.
• Collaborate with teams to gather requirements for new features and enhancements.
• Provide ongoing support and training to Salesforce users across the organization.
• Develop and maintain documentation of system configuration, processes, and training materials.
• Monitor system performance and troubleshoot issues as they arise.

• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent communication and interpersonal skills to work effectively with diverse teams.
• Experience in conducting user training sessions and creating training materials.
• Proficient in Salesforce reporting and dashboard creation.
• Comfortable working at both tactical and strategic levels
• Aptitude for identifying business problems and providing solutions
• Agenda preparation and leading effective meetings when needed
• Proficient in multi-tasking
• Detail oriented
• Advanced analytical mindset with above average data analysis competency
• Professional appearance and conduct
• Willingness to be coached and to self-educate
• Self-motivated and goal oriented
• Strong in both independent and team atmospheres

Education

• Bachelor’s degree in computer science, Information Systems, or related field preferred.
• Equivalent level of education, training and experience may be considered.
• Salesforce Administrator and/or CRM administrator Certification is a plus.

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities