At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

EOE/VEVRAA

East Penn is currently seeking a Customer Service Representative to service new and existing customers based on targeted programs and/or customers, as assigned. Provides effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties.  Provides product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction. 

• Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
• Receive customer purchase orders via telephone, fax and email and process
• Perform customer specific duties as required
• Recommend solutions, corrections or adjustments to ensure customer satisfaction
• Provide product and service information as well as possible solutions
• Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
• Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
• Prepares sales orders for processing based on customer specific details
• Provides feedback to Sales, department management and other internal departments based on customer issues
• Maintains excellent attendance
• Other duties as required

• A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties, sales experience helpful
• Excellent interpersonal and communication skills
• Good listening skills
• Attention to detail
• Ability to work under pressure
• Organizational skills; ability to multitask
• Holds a strong business acumen
• Problem solving/analysis skills
• Results oriented
• Customer focused
• Critical thinking
• Knowledge/understanding of computer software, such as Microsoft Office, and strong keyboard skills
• Math aptitude
• Ability to gain product knowledge

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities